InterviewPrepPro

Privacy Policy

At InterviewPrepPro, located at Level 10, 25 Bligh Street, Sydney NSW 2000, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any way. This policy applies to all users of InterviewPrepPro, regardless of location, but is tailored with specific attention to the requirements of the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, employment history, education details, and any other information you provide to us during registration, when booking a service, or when contacting us.
• Payment Information: If you purchase services from us, we collect payment information, such as credit card details, billing address, and transaction history. This information is processed securely by our payment gateway providers and is not stored directly on our servers.
• Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits. This information is used to analyze trends, administer the website, track users' movements, and gather demographic information.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. Cookies are small text files that are stored on your device when you visit our website. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website. For more information, please see our Cookies Policy .
• Communications Data: We retain records of your communications with us, including emails, chat logs, and phone calls. This helps us to provide better customer service, resolve disputes, and improve our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services: To provide you with the services you request, process your transactions, and improve our website and services. This includes personalizing your experience, troubleshooting technical issues, and developing new features.
• Communicating with You: To respond to your inquiries, provide customer support, send you updates and notifications about our services, and inform you about promotions and special offers.
• Marketing and Advertising: To send you marketing communications about our services and other products that may be of interest to you. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.
• Analytics and Research: To analyze trends, track usage patterns, and conduct research to improve our website and services. This helps us to understand how users interact with our platform and identify areas for improvement.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes. This includes responding to legal requests, enforcing our terms of service, and protecting our rights and interests.
• Security: To protect the security and integrity of our website and services, prevent fraud, and detect and investigate potential security breaches.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with our business partners to offer you joint products or services, or to conduct joint marketing activities. We will obtain your consent before sharing your information with our business partners for marketing purposes.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We train our employees on privacy and security best practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely dispose of it in accordance with our data retention policies.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise your rights, please contact us at privacy@interviewpreppro.com.au . We will respond to your request within a reasonable timeframe.

7. Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries other than Australia. These countries may have data protection laws that are different from the laws of Australia. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable law.

8. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@interviewpreppro.com.au . We will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes to this Privacy Policy on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

11. Complaints

If you believe that we have breached the Australian Privacy Principles (APPs), you have the right to make a complaint to us. Please provide us with as much detail as possible regarding your complaint, including the date of the incident, the nature of the breach, and any relevant documentation. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: https://www.oaic.gov.au

Last Updated: October 26, 2025